Serena Ottoman

SHIPPING & DELIVERY

Dispatched from our Gold Coast warehouse within 24
hours (Mon–Fri, excl. public holidays & peak sale periods).

SHIPPING RATES:

• Standard Shipping: $25.95 (3–10 days)
• Express Shipping: Calculated at checkout - recommended for urgent orders.
  
  See our Shipping Policy for full details.

RETURNS

• 30-day returns for refund or exchange.
• Sale item returns subject to our Returns Policy.
• Please read our Returns Policy in full before lodging a return.

How to Fill & Shape Your Bean Bag

What's Included:

• The Serena Ottoman Cover
• 1 x White Mesh Inner Liner

What extras you’ll need

• 150L of Polystyrene Bean Filling (not included)
• Inner mesh liner included with your bean bag
• A wide-mouth funnel (or make one from cardboard)
• Scissors
• A paperclip

Step-By-Step Instructions

1. Set up your space

Set up in a small, enclosed area such as a bathroom or over a plugged bath. This makes it easier to catch any stray beans. Keep windows and doors closed to prevent them blowing around.

Please keep children and pets out of the room - the beans are tiny and can be a choking hazard.

2. Open the child-safe zippers

All of our bean bags have safety zippers without a pull tab. You can slide a paperclip or safety pin through the eyelet to gently open the zip. Remove it once closed again.

3. Fill the INNER MESH LINER first

Place the outer cover aside for now.

Open the white inner mesh liner and insert your funnel. Cut a small corner off the bean filling bag (NOT THE MESH LINER, THE PLASTIC BEAN FILLING BAG) so you can control the pour.

One person holds the liner steady while the other pours slowly.

4. Seal the liner completely

Once you’re happy with the fill level, zip the liners closed securely.

5. Insert the liners into the outer cover
Now place the filled liner inside the outer cover. Guide the liner gently into the corners and try to line up the seams and zippers so everything sits neatly.

6. Close & shape

Zip the outer cover closed, then give the bean bag a few shakes, pats and rolls. Sit in it, lean back, move around a little - this helps the filling settle into place.

If you’d like it firmer, simply remove the liner and add a touch more filling. It’s always easier to add than to have to remove filling.

Shaping Tips

• Make sure the inner liner sits neatly inside the cover with the seams and zippers lined up. You can usually tell where everything needs to go by matching the liner seams and zipper position with the seams on the outer cover.

• You may need to gently push, pat and play with the liner for a little while to guide the filling into place and create the right shape. Think of it like fluffing a pillow - a little adjustment makes a big difference.

• If the bean bag still isn’t holding its shape, it usually means either the liner isn’t positioned correctly or it simply needs a little more filling.

• And remember — they’re bean bags, so they may need an occasional fluff and reshape to keep them looking their best.

Safety Notes

• Always keep zippers fully closed when finished
• Keep filling away from children and pets
• Fill slowly to reduce static and mess

To keep freight costs down, filling is NOT included.

The Serena Ottoman requires approximately 150L of bean filling (not included).

PLEASE NOTE: We do not supply polystyrene bean filling. While lightweight, these materials take up a significant amount of space, making shipping costs extremely high.